Passport to Customer Service

A two and a half hour long *free workshop to introduce the theme of customer service, looking at good and poor customer service and some of the main skills needed to deliver excellent customer service.

An Introduction to Customer Service

This free* short introductory course is delivered face to face at our centre in Arndale House, Luton. It is suitable for anyone who feels that they would like to work in a customer focused environment, be it at an airport or for an airline, in a hotel or in a shop – customers are everywhere!

This ten hour course will be delivered over a period of 5 weeks (5 sessions).

Please note that this is not a qualification course, but you will receive a certificate of attendance at the end of the course.

What will I learn?

In this course you will learn about:

• the importance of providing excellent customer service

• the impact of poor customer service

• customer types, needs and expectations

• skills, including communication, needed to provide excellent customer service

• employment opportunities and next steps

There are no specific entry requirements to join this course, other than a basic level of English (minimum requirement is that you should be working at ESOL Entry level 3).

*Subject to eligibility. You will need to show us that you have been a resident in the UK for more than 3 years. There are some exceptions, if you are not sure if you are eligible please call us on 01582 490033

We provide training for apprenticeship programmes, one of which is ‘Customer Service Practitioner.’

Take a look at the other programmes we provide training for.