Learner Charter

The learner charter details what you can expect from us and what we can expect from you as a learner.

• To be respected at all times.

• To be and feel safe at all times.

• To be treated fairly and learn in a place that is free from discrimination, harassment or bullying.

• A pleasant learning environment with good facilities and appropriate resources for your course of study.

• Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.

• Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.

• An individual learning plan that will enable you to chart your progress and achievements.

• Help and support with any special learning requirements you may have.

• Experienced and well-trained teachers, teaching to awarding body quality standards in line with Ofsted requirements.

• Prompt and constructive assessment on your progress throughout your course.

• Impartial information, advice and guidance on your next steps.

• Confidentiality of your personal records in accordance with General Data Protection Regulations.

• The opportunity to give feedback on your course or training.

• The opportunity to be involved in the development of our services.

• Complaints to be handled quickly and sympathetically.

This is what we will expect from you as a learner:

• Behave in a way that respects the needs of all others to teach, learn and work.

• Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.

• Avoid any language or behaviour that others may find unkind, discriminatory or offensive.

• Respect the property of Luton Adult Learning, of staff and of other learners.

• To not attend the centre or classes if you are under the influence of drugs and alcohol.

• Help us keep our buildings and equipment clean, tidy and safe.

• Use IT equipment appropriately in line with the IT, e-safety and usage guidance.

• Pay all course fees and other advertised charges on time.

• Tell us if you have a disability that may affect your learning or the use of our services.

• Attend classes or training regularly and notify us if you are unable to attend.

• Be on time.

• Study, participate in learning activities and hand in work on time.

• Complete all forms and other paperwork required by Luton Adult Learning and government funding agencies.

• Participate in course feedback and review.

• Inform us of your views of our services including any suggestions for improvements.